James Richard Cantalupo Quotes

• You then get into a period a few years ago, where a lot of external factors that we didn’t have anything to do with did hit, and some of them at the same time… devaluations, weak economies, you name it, in various parts of the world.

  James Richard Cantalupo

• You have got to have discipline and focus – on the customer and how you run the business.

  James Richard Cantalupo

• When you’re doing that you lose your focus on the discipline of the business, and how you train people at Hamburger University, and everybody gets on a bigger, different vision, and they’re not on the same page.

  James Richard Cantalupo

• When you raise prices, you’ve got to make sure you get it to the bottom line. You can fritter it away because of the way you’re running the business, with maybe not a totally disciplined approach.

  James Richard Cantalupo

• We have very specific rules about how we go to market with children, and I think they are very responsible.

  James Richard Cantalupo

• We cover hamburgers, chicken, veggie burgers, salads, we’ve got a pretty broad range. To me, McDonald’s isn’t only about the food. It’s about the prices, it’s about the way we eat.

  James Richard Cantalupo

• The markets where we’ve got real good presence are the older, more mature markets like Australia, and Western Europe – where we’ve only got 6,000 stores, compared to the US with 13,000.

  James Richard Cantalupo

• The fact of the matter is, most of our orders are not supersized. Less than five per cent are supersized – that’s never mentioned. The whole issue has been supersized itself.

  James Richard Cantalupo

• Some of the analysts were saying, Now you’re a cash cow, there’s no growth at all, pay it all out in dividends, give me it all, you can’t invest wisely.

  James Richard Cantalupo

• So Europe’s a big driver. And at one point, if the euro hadn’t devalued, they would have been making as much money as the US with half the stores. Returns were higher.

  James Richard Cantalupo

• Salads was a big indicator of that – there was a huge market out there for it. And why not tap it? Some of the things we are doing now around the globe are responding to customers. It’s not because some guy sued you.

  James Richard Cantalupo

• Ronald has had bicycle safety and safety in the home. Yes, Ronald is McDonald’s, second most recognised figure after Santa Claus, and there’s an element of obviously benefiting your business.

  James Richard Cantalupo

• Playtime and toys are good for kids, or they wouldn’t buy them. McDonald’s can provide that experience. And having dinner with the family is good for kids.

  James Richard Cantalupo

• McDonald’s is almost 50 years old. For 47 years we had a pretty consistent track record of being able to deliver admirable sales.

  James Richard Cantalupo

• I think we’ll still be a family restaurant, we’ll be contemporary, we’ll be lifestyle, we won’t be old, we won’t be 60 years old in the view of the consumer.

  James Richard Cantalupo

• I think we have a great track record on being relevant, on identifying consumer trends, needs and wants.

  James Richard Cantalupo

• I think this year we’ll open up 900 gross, we’re closing some, so the net count is lower, but the 900 are spread all over the place. Some of the closures are relocations, where you’re moving it to another place in the marketplace.

  James Richard Cantalupo

• I talked about 12 to 18 months, and that’s about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back… so by the end of next year, I hope most of that’s in place.

  James Richard Cantalupo

• Every year we close 300-400 stores anyway, just relocations.

  James Richard Cantalupo

• But, on balance, we seized the marketplace. We’ve got a great infrastructure. And yes it’s struggling in some areas because of some external factors and some internal factors.

  James Richard Cantalupo

James Richard Cantalupo (28)

Birth:	14th November, 1943
Death:	19th April, 2004
Nationality:	American
Profession:	Businessman

About

James Richard "Jim" Cantalupo was born in Oak Park, Illinois, USA. He was an American businessman. He served as chairman and chief executive officer of McDonald's Corporation until his sudden death by heart attack at the age of 60. He earned a BS degree in accounting from the University of Illinois at Urbana-Champaign in 1966.

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